If you are able to email us within 12 hours of placing your order, there is a good chance we will be able to cancel your order.

To cancel your order, please email <a href="mailto:support@forefronthealth.com">support@forefronthealth.com</a> as soon as possible. If you&apos;ve placed your order and reach out within 24 hours we will likely be able to cancel and refund right away. The same goes if you&apos;d like to make changes or edits to your order once it&apos;s been placed as well.&#xA0;If it&apos;s been past 24 hours, your order has likely been processed and packed, however feel free to reach out and our team will do their best to make the necessary changes.&#xA0;

How do I cancel or make changes to my order?

We accept PayPal, Visa, MasterCard, American Express, and Discover. All transactions will be processed in USD.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We accept PayPal, Visa, MasterCard, American Express, and Discover. All transactions will be processed in USD.

What forms of payment do you accept?

For full details, please see our Return Policy linked in this article.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For full details, please see our Return Policy <a href="https://shop.forefronthealth.com/pages/return-policy" style="box-sizing: border-box; color: rgb(3, 161, 150); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank">here</a>.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All products are eligible to return for a refund minus shipping costs within 30 days of purchase.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are looking to return a product outside of the 30 day window and your product has been opened, this is not eligible for a refund.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Note: Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than once. Please contact support@forefronthealth.com for return instructions.

What is your return and exchange policy?

If you are experiencing an error, please check your billing address, CVC security code, and billing name.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please double check your billing information: billing address, CVC security code, and billing name.&#xA0;<span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note, the billing address is associated with your bank account.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If everything looks to be correct, we recommend refreshing your screen and trying again before reaching out to our support team at support@forefronthealth.com!

Why is there an error when attempting to complete an order?

There are a few reasons this might be occurring...read this article to find out how to troubleshoot.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">There are a few reasons this might be occurring:<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Reason #1) We only allow 1 coupon code to be used at a time. If you are attempting to use multiple codes at checkout and it won&#x2019;t allow the code to be applied, we suggest you save one of them for later!<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Reason #2) We only allow each code to be used one time. Consequently, if you&#x2019;ve already used your coupon code, you will not be able to use it again.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Reason #3) If you are a Subscribe &amp; Save customer, you will not be able to apply our discount codes to a Subscription order. However, if you wish to apply your code to a non-subscription product, you are more than welcome to do so!<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Reason #4) We do not allow coupon codes to be used on discounted bundle orders. Consequently, we recommend you hold on to your coupon code and use it at a later date!<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Note: If you have trouble applying a discount related to your Thyroid Bucks or product reviews, please contact support@forefronthealth.com and one of our incredible team members will be happy to assist you!

Why isn't my coupon code working?

If you are unhappy with the product you have purchased from us, within 30 days of delivery we will happily offer an exchange for another product.

If you are unhappy with the product you have purchased from us, within 30 days of delivery we will happily offer an exchange for another product.&#xA0;We also encourage you to reach out to our incredible support team at <a href="mailto:support@forefronthealth.com">support@forefronthealth.com</a> letting them know what symptoms you are looking to overcome so they may help guide you in the right direction.&#xA0;

Can I exchange my product for another one?

At this time we do have very limited phone support. Live chat and email will likely have a faster response time.

At this time we do have very limited phone support. If you have questions that can be answered via email or live chat, this will be where we recommend communicating for the quickest reply.&#xA0;If you wish for a support person to contact you, please email us at <a href="mailto:support@forefronthealth.com">support@forefronthealth.com</a> with your questions so they may best assist you in a timely manner.&#xA0;

Is there a phone number I can call?

Have a quick question you need help with? Chat is the perfect solution for those one-off questions!

We love solving puzzles and answering questions! Please feel free to reach out to our Customer Support Team via email anytime.

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Here you will find more information on discounts & coupon codes, refunds, exchanges, and our return policy.

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