How do I cancel or make changes to my order?
If you are able to email us within 12 hours of placing your order, there is a good chance we will be able to cancel your order.
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Shipping, Orders & Returns
Information about shipping, orders & the ordering process, our return policy, and refund policy.
Is processing time separate from shipping time?
Yes. We do our absolute best to process all orders within 1 business day, but ask that you allow us 1-2 business days for extenuating circumstances and Holidays. It may take up to 1-3 days for your order to be confirmed, processed, packed, and prepar
My products were damaged during transport - what do I do?
Please reach out to us right away so we can reship your products that arrived damaged. Continue reading for more information.
What is your return and exchange policy?
For full details, please see our Return Policy linked in this article.
What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Discover. All transactions will be processed in USD.
Why is there an error when attempting to complete an order?
If you are experiencing an error, please check your billing address, CVC security code, and billing name.
How do I track my Domestic order?
When your order is processed and shipped, you will receive an email with a clickable tracking number.
Tracking shows that my order has delivered but it's not here?
If your tracking information says delivered, but you have not received your package, we recommend you contact your local post office for more information on the delivery location.
What is the cost of shipping in the US?
We strive to provide the lowest shipping costs possible. The shipping options available to you at checkout will depend on the size of your order. Domestic Shipping Costs.
Do you ship to all countries?
Certain countries are embargoed or restricted by the US government. Others have strict import laws when it comes to shipping supplements across borders.
What are the International shipping options?
We currently offer three different shipping options to provide our international customers with their thyroid supplements.
Will my products clear customs?
Check your country’s list of banned and restricted products to be sure. Each of our products contains a supplement fact panel so you can easily check the ingredients against their list.
Are customs fees included in the shipping price?
Depending on location, custom fees and requirements may apply. Please note that these fees are not included in the shipping cost upon order processing and the customer is responsible for all related fees relating to customs or orders being held due t
How long before my International shipment arrives?
If you are looking to track your international order, click here. Expected Shipping time for Standard International: 25-35 Business Days. Expected Shipping time for Expedited International: 20-30 Business Days. Business Days are defined as Monday-Fri
I see a label has been created when I click my tracking link, but there is no movement. Where is my package?
Sometimes shipping carriers will create a label in advance to prepare the package for transit. It can take more than 48 hours after the label was created before your order ships. Click here for more information.